Service Policy

Introduction

This Service Policy outlines the terms and conditions under which CodeSwaggers provides its software products and services to clients. By purchasing or using our services, you agree to these terms.

Services We Offer

Product Sales

We offer ready-to-deploy software solutions including:

• E-commerce platforms
• Food delivery systems
• Multi-vendor marketplaces
• Custom web applications
• Mobile applications

Installation Services

Our installation service includes full setup and configuration of purchased products on your server or hosting environment. This includes database setup, environment configuration, and initial testing to ensure everything works correctly.

Customization Services

We provide customization services to modify our products according to your specific business needs. This includes design changes, feature additions, workflow modifications, and integration with third-party services.

Custom Development

For unique requirements, we offer custom development services to build tailored solutions from scratch. Our experienced team can handle projects of any scale and complexity.

Support & Maintenance

We provide ongoing support and maintenance services including bug fixes, security updates, performance optimization, and technical assistance.

Service Terms & Conditions

Project Scope

All services will be provided according to the agreed scope of work documented in the project proposal or service agreement. Any changes to the scope must be agreed upon by both parties and may result in additional charges.

Delivery Timeline

Service delivery timelines are established at the start of each project based on complexity and requirements. We commit to meeting agreed deadlines and will communicate promptly if any circumstances arise that may affect the timeline.

Client Responsibilities

To ensure successful service delivery, clients are responsible for:

• Providing clear and accurate requirements and specifications
• Granting necessary server access and credentials in a timely manner
• Responding to queries and requests for information within agreed timeframes
• Testing and providing feedback on delivered work within the agreed review period
• Making timely payments according to the agreed payment schedule
• Maintaining backup of their data

Payment Terms

Payment terms are specified in each service agreement. Generally, we require an advance payment before starting work, with the remaining balance due upon completion. For large projects, milestone-based payments may be arranged.

Warranties & Guarantees

We guarantee that all services will be performed with professional skill and care. We provide a warranty period after project completion during which we will fix any bugs or issues related to our work at no additional cost.

Intellectual Property

Upon full payment, clients receive ownership of custom work created specifically for them. However, we retain rights to any pre-existing code, frameworks, or components used in the project. For purchased products, clients receive a license to use the software as specified in the product license agreement.

Confidentiality

We maintain strict confidentiality regarding all client information, project details, and business data. We will not disclose any confidential information to third parties without explicit permission.

Service Limitations

While we strive to provide the highest quality services, we cannot guarantee that our software will be error-free or that it will meet all specific requirements without prior discussion. We are not responsible for issues arising from third-party services, hosting environments outside our control, or client modifications to our work.

Refund Policy

Refunds are handled on a case-by-case basis. If you are unsatisfied with our service, please contact us to discuss the issue. We will work with you to resolve any concerns. Refunds may be provided if we fail to deliver services as agreed.

Service Termination

Either party may terminate an ongoing service agreement with written notice. In such cases, payment will be calculated based on work completed up to the termination date.

Support Services

Support Channels

Support is available through email, phone, and our online ticketing system. Support hours are Sunday through Thursday, 9:00 AM to 6:00 PM (Bangladesh Time).

Response Time

We aim to respond to all support requests within 24 business hours. Critical issues affecting core functionality receive priority attention.

Changes to This Policy

We reserve the right to update this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

For questions about our services or this policy, please contact us:

• Email: [email protected]
• Phone: +880 1325 887797 | +880 1810 494911
• Address: Level: 02, H: 1005, 1007, Av: 11, R: 09, Mirpur DOHS, Dhaka 1216, Bangladesh